Shipping Policy: 

We ship all our items from Denver, Colorado. 

All U.S. orders over $50 will ship FREE!

Refused, insufficient address, or undeliverable packages will be refunded minus all shipping charges and $8 undeliverable fee, which will be deducted from your original payment. A reshipping fee of $8 will be assessed to re-ship your order to you.

Address Changes:

We do our best to accommodate address changes after an order is placed. You can contact us with address change requests at contact@vangebamboo.com.  We are unable to guarantee address change requests.  If your order has already started the shipment process within our facility, address changes cannot be honored.  Orders placed with Priority Mail Express or Priority Mail are not allowed address changes, as these are prepared for shipment quickly in our facility. 

Cancellations:

We are unable to honor cancellation requests after your order is placed.

Return Policy On Full Price Items:

We hope that you and your little dreamer love everything you order! But in the case that you are not satisfied, your order may be exchanged or returned within 14 days of receiving your product. The item must be in brand new condition, unwashed and unworn with original tags and packaging.

Returns are always free.  If the returned items do not meet the above criteria, they will be discarded or customers can purchase shipping to have the item returned to them.  Please contact us at contact@vangebamboo.com to retrieve a return form.

In the case that a damaged item slips through our hands, please email us a photo and a description within 14 days of receiving your product. Items that have been worn or washed are not able to be returned. 

Orders Bought Using A Discount Code:

Items purchased on Sale are considered FINAL SALE, thus they are not eligible for return or exchange. All purchases made using Dreamer Dollars are FINAL SALE. Loveys are FINAL SALE for the sanitary safety of all babies and children. 

You will have up to 14 days after items have been received by you to return eligible items for store credit.  Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached and in the original packaging.  If the returned items do not meet the above criteria, they will be discarded or customers can purchase shipping to have the item returned to them.  Please contact us at contact@vangebamboo.com to retrieve a return form.  

Our promotions are valid for specified days only. We are unable to adjust orders or apply promo codes after an order has been placed.